To send us your project, you can submit the form at account.versacode.org by clicking here, which requires an account. An account is required to track the project progress and download your project files.
Alternatively, if you do not wish to sign up, you can click here to contact us with your project details and we will be happy to setup an account for you.
Yes, you can live chat with our support for matters concerning your account, such as account details, payment, or otherwise.
This chat is real-time and can be accessed when you log into your account at account.versacode.org
While logged into our panel at account.versacode.org, please do the following to track the progress of your project:
1. Go to [Manage Project] > Your Project.
2. The status of the project should appear next to the project subject rightmost.
3. A project is broken down into tasks that is associated with each invoice. You can check the status for each task under the "Invoices" tab.
You can chat with your account support by logging into your account at account.versacode.org and then clicking on the blue "Live Support". This button is on the left if you are on desktop, and appears when you expand the top navigation menu when you are on mobile.
For matters requiring immediate support, [click here] and tick the Emergency option to open an emergency ticket.
It is not possible to update your email address or username directly from the panel.
To update your username or email address, please contact account support through live chat.
No, you will receive account, payment and project updates both through our control panel and your provided email address.
We currently accept payments done through PayPal, Credit Card or Bitcoin.
Yes, a payment is necessary before we start working on your project; however, you are eligible for a full refund if you are not satisfied with the project results.
Yes, if you are not happy with the project results, you can live chat with support, contact us by clicking here or submit a message through the project page in the account portal and we will be happy to issue a full refund.
When you contact us with your project requirements, we review the requirements you sent and send you back a quote which includes the total cost and estimated time of arrival (ETA) of the project from the time we start working on your project requirements.
You can accept or refuse the quote through our control panel.
Your project is processed as soon as possible after payment, but might not be immediately afterwards. To know when work starts, we provide you with the ability to track the progress of your project and tasks.
A task that is "Pending" means that work has not started yet on this task. A task that is "In Progress" means that work has already started on the task.
It may take up to 12 hours before work starts on your project.
It may take us up to 12 hours before we can start working on your project after payment.
If work does not start 12 hours after payment, or your project is not delivered 12 hours after the given ETA, you can request to have your payment refunded, which will be done in full.
The ETA is calculated from the time we start working on your project.
If your project is software/web development related, we send you the files for the project, which you can login and download anytime through our control panel.
If your task is sysadmin-related, you receive a list of all the commands and tasks we ran on your server.